When it comes to buying or selling property the mantra is “Location, Location, Location”. When it comes to managing change (at any time) it is “Communication, Communication, Communication”.
It is vital during a period of change to communicate with staff and involve them in the development of corporate plans. Employers have a legal duty to communicate and consult with staff when planning changes that include redundancies, transfer of undertakings, re-structuring and amending terms and conditions of employment. By involving staff in the process it should improve their understanding of the challenges facing the company; help to identify and address their concerns and provide an opportunity for them to offer their own solutions to the problem(s) the employer faces.
Failure to get this right could have serious implications for an employer. Not only could it lead to – potentially costly – industrial disputes and employment tribunal claims, it could also mean reduced productivity, lowering of morale amongst those that remain following the changes and negative perceptions on the part of customers, clients and suppliers.
So, what can employers do to ensure that the negative impact of changes is minimized?
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